Delivery, it seems, is a must for restaurants these days.
It allows restaurants to reach customers who don't want to eat out, but also don't want to cook. And it bolsters restaurants' revenue by getting their food to a customer's door — with the help of a third-party delivery service — without adding staff or increasing costs. Eateries ranging from McDonald's to Smoque BBQ, the Irving Park restaurant that resisted delivery up until recently, are joining the trend.
But some restaurants are staying on the sidelines when it comes to delivery.
Texas Roadhouse, one of the only casual dining chains that doesn't do delivery, explained its position in a conference call last week...