On a brutally cold January day I waited for a Yellow cab to take my mom to chemotherapy. I had booked the cab the night before on the Yellow cab website. It never showed. Neither did the second cab the dispatcher sent.
The next time I used Uber. It worked perfectly, and I have never looked back ("Make room for ride-sharing," April 28). Uber is popular for one reason: It works and the cab companies don't. Uber provides accountability. You rate the Uber driver on your smartphone by awarding stars. Drivers with poor ratings can be removed from the Uber system. Not so with the cab companies.
Arrogant, dysfunctional and coddled by politicians, it's time the system was shaken up. I will never rely on the cabs again.
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