Airline Fees: Up, down, or sideways?
A Delta airline's aircraft takes off from the Ronald Regan National airport as the sun rises in Washington, DC, on June 9, 2011. (JEWEL SAMAD / AFP/Getty Images)
Ticket-fee changes -- especially Delta's international fee up to $400, along with fees almost as high on other lines -- appear to be the proximate targets. Although domestic fares and fees, including ticket change fees, have long been fully deregulated, the Department of Transportation still has statutory authority over fees on international tickets. Specifically, existing legislation calls for international fees to be "reasonable." Industry mavens say the true cost of a ticket change is something less than $50, and that $400 therefore doesn't come even close to meeting the "reasonable" standard. Last year, DOT refused to act on a consumer activist's formal complaint about international fees, so the road to change would be for someone to petition a court to require that the DOT enforce the existing law.
-- Airlines brought truth-in-price-advertising rules on themselves in response to widespread "drip pricing" scams: Instead of advertising the real fare, they arbitrarily split up the actual fare into a phony low-ball base fare, which they featured, and a separate "fuel surcharge" or "airline-imposed fee," which they left out of the fares they initially posted only to add them back later.
-- Airlines brought tarmac delay penalties on themselves by holding passengers on the tarmac for up to eight hours with no food, no water, no air conditioning, and no functioning toilets.
In these and other cases, DOT gave the airlines plenty of time to correct the abuses on their own, and acted only when the airlines kept on misleading and abusing their customers.
As to "excessive" taxation and fees, that's nonsense. Virtually all of the existing fees the airlines complain about as excessive go to funding airports, air traffic control and other government aviation services -- comparable to the functions that railroads, for example, pay for themselves.
Some consumer advocates are thinking about targeting other abusive fees, as well. Fees on the radar screen are for online booking, bag checking, and such. I'm not sure the folks I've been talking to are going to take any specific action, and I can't predict the outcome, but the consumer resentment is clear -- and the ferment is growing.
In a fee development that actually happened, American Airlines announced a change in its bundled fare structure. Last year, American (the old one) announced an intriguing initiative about ticket change fees: A series of fare levels that "bundle" some options, previously charged separately. Initially, the "Choice Essentials" package provided one no-charge checked bag, priority boarding, and no-fee ticket exchange for $68 round trip over the lowest base fare. That was obviously an attractive proposition for anyone likely to want to change a ticket, especially since it added only $18 to the total cost for anyone who wanted to check one bag. Maybe too attractive. Recently, American adjusted the bundle pricing so that the Choice Essential increment dropped to $58 round trip, but without the no-charge ticket exchange provision. Now, for a no-fee exchange, you have to opt for the higher "Choice Plus" level, at $160 round trip. That level also includes a no-charge checked bag, priority boarding, 50 percent bonus frequent flyer miles, and (big deal) one "free" drink.
Up till now, no other big airline has copied American's bundles. But American's new system could eventually look better to them: Don't be surprised to see some copycats.
(Send e-mail to Ed Perkins at firstname.lastname@example.org. Perkins' new book for small business and independent professionals, "Business Travel When It's Your Money," is now available through http://www.mybusinesstravel.com or http://www.amazon.com)
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