| Mar 24, 2014
| 7:30 AM
Question: A client who was traveling for the holidays stayed at a luxury hotel in Miami. She used the hotel's VIP butler services. As she prepared to leave, the butler packed the trunk. She locked it in the presence of several other persons and did not...
| Jun 24, 2014
"Can you tell me how I can sell my frequent flyer miles," asked a reader. "My wife and I are in our mid-80s and we don't fly any more. I have a combined 230,000 miles divided between two airlines and I don't want to lose any. Airline websites aren't...
| Jul 1, 2014
What's the current status of the major consumer issues in travel? Here's a quick overview:
Transparent Airfares Act. Although you may not have noticed much recent movement on this noxious proposal, my friends in Washington expect it to come up for a vote...
| Jun 17, 2014
To nobody's surprise, United announced a mostly "me too" makeover of its frequent flyer program in the Delta pattern. And, also to nobody's surprise, the new program is likely to make award travel worse for leisure travelers who use inexpensive tickets:...
| Mar 2, 2014
| 2:12 PM
Marion C. Cohen, a former Roland Park resident and patron of the arts who was a granddaughter of President Grover Cleveland, died Feb. 21 at the Dartmouth-Hitchcock Medical Center in Lebanon, N.H., of complications from a fall. She was 87.
| Mar 4, 2014
| 4:00 AM
Toronto Mayor Rob Ford paid a visit to L.A. City Hall, but Los Angeles Mayor Eric Garcetti was nowhere to be found.
Not because he was avoiding Ford, who got into a political pinch back home after admitting to crack cocaine use, but because Garcetti was...
| Mar 4, 2014
Next year, Delta will switch its Skymiles frequent flyer program from a mileage base to a dollar base. You've probably already read about that, so the question becomes one of how to deal with it. Overall, the new rules will be good for business...
| Mar 10, 2014
| 7:30 AM
Question: US Airways informed me I have to pay $9 to keep my miles or they will disappear. I question the legality of this in California. Gift cards aren't allowed to expire (at least, in California). Aren't these the same thing? It really is just a...
| Feb 14, 2014
| 8:53 AM
Hyatt Hotels Corp recorded a better-than-expected jump in quarterly revenue as growing confidence in the U.S. economy drew more business travelers and tourists to its hotels in the Americas.
Hyatt's shares rose as much as 8 percent to a record high after...
| Feb 18, 2014
There's an old joke meant to disparage the reputation of a particular profession that goes something like this:
A client decides to pay for the services he receives in cash. After he settles his bill and leaves the cash with the professional who provided...
| Feb 5, 2014
| 12:30 PM
Germany remains a hot location for international co-production thanks to generous film subsidies and top-notch studio facilities that offer one-stop shop solutions for foreign projects.
Indeed, this year marks the first time ever that Studio Babelsberg...