| Jul 1, 2014
What's the current status of the major consumer issues in travel? Here's a quick overview:
Transparent Airfares Act. Although you may not have noticed much recent movement on this noxious proposal, my friends in Washington expect it to come up for a vote...
| Jun 17, 2014
To nobody's surprise, United announced a mostly "me too" makeover of its frequent flyer program in the Delta pattern. And, also to nobody's surprise, the new program is likely to make award travel worse for leisure travelers who use inexpensive tickets:...
| Sep 10, 2014
| 8:12 AM
Sixty-nine dollars might not seem like enough money to fight over -– but that’s just what city officials spent Wednesday morning doing.
City Solicitor George Nilson is requesting to be reimbursed for $69.93 he paid for a hotel room near...
| Aug 26, 2014
| 3:14 PM
American Airlines said Tuesday it has withdrawn its fares and schedules from Orbitz-owned websites, including flagship Orbitz.com, because the airline could not come to an agreement with the Chicago-based online travel agency on a new contract.
| Aug 7, 2014
Janel Landon was a communications consultant who did work for Republican political interests in Illinois and nationally and also taught at several Chicago-area universities, including the College of Communication at DePaul University.
She had been a...
| Aug 4, 2014
| 4:10 PM
Last week, the House of Representatives passed the Transparent Airfares Act of 2014. Great news, right? Who doesn't want more clarity when it comes to ticket prices and fees?
Well, fasten your seat belt and put your tray table in the upright position....
| Aug 5, 2014
| 2:30 PM
The ironically named "Transparent Airfares Act of 2014" passed the House of Representatives on July 28. This misbegotten bill, which would actually make the costs of air travel less transparent, passed by voice vote, presumably in part to avoid...
| Jul 28, 2014
| 5:48 PM
Gov. Jerry Brown is on a four-day trip to Mexico City to talk to government officials there about trade and immigration issues. That's a reasonable thing for a California governor to do. Brown is not traveling alone: Nine administration officials and 15...
| Jul 29, 2014
| 11:44 AM
Consumer groups continued marshaling forces on Tuesday, a day after the House passed a bill that would allow airlines to advertise fares without all the taxes and fees included, amounting to bait-and-switch pricing, they claim.
However, the airline...
| Mar 24, 2014
| 7:30 AM
Question: A client who was traveling for the holidays stayed at a luxury hotel in Miami. She used the hotel's VIP butler services. As she prepared to leave, the butler packed the trunk. She locked it in the presence of several other persons and did not...
| Sep 5, 2013
| 4:56 PM
The digital revolution has imperiled the future of many job categories, including darkroom film processor, typewriter repairman and telephone operator.
With the surge of sophisticated travel websites, can we include travel agents on the list of nearly...