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United improves in customer satisfaction but still lags others, survey says

United improves in customer satisfaction but still lags others, survey says

United Airlines' passengers are increasingly satisfied with the Chicago-based carrier's service, though several major rivals are still more highly regarded, a new survey shows.

Among nine airlines, United ranked sixth, with a score of 68 out of a possible 100, according to the American Customer Satisfaction Index Travel Report, released Tuesday. Its score last year was 60.

Other legacy carriers, American and Delta, edged it out with scores of 72 and 71, respectively.

Scores overall for the airline industry improved, according to the report, whose issuance coincided with newly released Transportation Department figures showing a drop in domestic airfares.

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