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Kevin Mitchell

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Top Kevin Mitchell Articles see all

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  • FTC warns hotels about 'drip pricing,' but is it enough?

    Consumers continue to get dinged and, worse, surprised by "resort" fees that often aren't quoted upfront in the hotel booking process. This one lump-sum fee often covers such items as phone calls, bottled water, Internet access, access to the pool or spa or other services that guests may or may not use. In September, two On the Spot columns dealt with those fees. When I contacted three consumer advocates who were active about the issue, they had just received a reply to a letter of complaint that they had sent to the Federal Trade Commission. In November, the FTC took more action, which is good news for consumers. But does it solve the problem?
  • American-US Airways merger: Why worry?

    American-US Airways merger: Why worry?
    Although some potential barriers remain -- mainly getting the necessary financial and legal barriers -- nobody seriously expects that American Airlines and US Airways will not complete their merger. Although the hard part of actually combining the two...

    Some progress on hotel fee scams -- but no results yet

    Some progress on hotel fee scams -- but no results yet
    "We believe that online hotel reservation sites should include in the quoted total price any unavoidable and mandatory fees, such as resort fees, that consumers will be charged to stay at the hotel. While a hotel reservation site may breakdown the...

    More for Your Money: The quest for transparent airline fees

    More for Your Money: The quest for transparent airline fees
    If you think flying is tedious, try figuring out what your flight will cost. Fees for bags and optional services, such as seat selection, extra legroom, Internet access, onboard entertainment and other choices can plump up airfares by $100 or more. And...

    Aviation security hassles, weaknesses persist

    Aviation security hassles, weaknesses persist
    Major vulnerabilities persist in the decade since air travelers sacrificed convenience and privacy for the promise of heightened security in the wake of the Sept. 11 attacks, and the message from the government and security watchdogs is that there still ...