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Computers and Software

Sly shoppers' bag of tricks

Nordstrom is famously forgiving when shoppers change their minds about purchases. Customers love it — especially those whose motives may be questionable. The Seattle retailer has been known to take back well-worn clothing, shoes bought years earlier and jars of half-used moisturizer. When Elana Pruitt was a Nordstrom sales employee years ago, she recalled, shoppers would make purchases with gift cards and then quickly return the items for cash. Technically it's allowed, said Pruitt, 33, now a social media coordinator and fashion blogger in Eagle Rock. But she considers it "a bit tacky." "We had a lot of really great, loyal customers," Pruitt said,...

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