Nordstrom is famously forgiving when shoppers change their minds about purchases.
Customers love it — especially those whose motives may be questionable. The Seattle retailer has been known to take back well-worn clothing, shoes bought years earlier and jars of half-used moisturizer.
When Elana Pruitt was a Nordstrom sales employee years ago, she recalled, shoppers would make purchases with gift cards and then quickly return the items for cash. Technically it's allowed, said Pruitt, 33, now a social media coordinator and fashion blogger in Eagle Rock. But she considers it "a bit tacky."
"We had a lot of really great, loyal customers," Pruitt...