| Oct 31, 2013
| 10:24 AM
Ventra will triple the number of representatives answering phones at its call center to 300 starting Friday, filling a directive from the CTA to improve customer service.
The CTA voided an early October transition deadline to stop disposable card...
| Nov 6, 2013
| 5:15 AM
The top corporate official representing the publicly maligned Ventra fare-collection system traveled to Chicago on Tuesday to apologize for “unacceptable’’ technical and customer service problems that have cost CTA riders time and money....
| Jul 2, 2013
| 5:28 PM
CTA officials say the Red Line reconstruction is on budget and on schedule to be done by October, but they had little information Tuesday about the cost of special CTA service or how ridership has been affected by shutting down the southern part of the...
| Jul 30, 2013
| 6:32 PM
The CTA is making headway against an absenteeism problem that costs tens of millions of dollars a year, transit officials said Tuesday, pointing to the work ethic of employees like Jarouen Ellis as part of the long-term solution.
Ellis, a CTA bus driver...
| Dec 18, 2013
| 3:55 PM
The CTA has seen no financial damage from uncollected revenue related to the glitchy Ventra fare-payment system, according to a cursory audit released Wednesday that contained no numbers to support its root claim.
Michael Zumach, an auditor for the...
| Apr 19, 2011
| 7:36 PM
Mayor-elect Rahm Emanuel may have picked an outsider to run Chicago Public Schools, but he stuck with City Hall insiders to ensure the city's trains and buses run on time.
New CTA President Forrest Claypool, who has known Emanuel for decades, will...
| May 10, 2011
| 10:57 AM
Extending the Red Line, developing a bus rapid transit program and encouraging businesses to invest in transit upgrades are among Mayor-elect Rahm Emanuel's top transit priorities, according to a 72-page transition report he released today.
| Apr 9, 2012
| 11:30 AM
Like some Chicago Catholics, Aidan Gillespie of Pilsen performed the Stations of the Cross last week to prepare for Easter—except he did it using CTA stations.
Gillespie, 24, said he traveled the length of the CTA rail system to visit 10 churches...
| Jan 15, 2012
Working for a public agency with a runaway overtime problem, CTA veteran Jackie Hubbard logged an average of 34 hours of OT on top of each 40-hour week, according to payroll records.
"Some people at CTA are picky about the type of work they do and the...
| Jan 18, 2012
After months of wrangling over data, it wasn't until Dec. 23 that CTA officials dropped a bombshell to finally explain why their figure for overtime paid to employees was millions of dollars lower than the number the Tribune arrived at by analyzing the...
| Dec 1, 2011
| 1:46 PM
The last 25 CTA rail car cleaners who were laid off last year will return to work this month under an agreement announced Thursday that also extends an apprenticeship program to give a second chance to convicted criminals released from prison.