| Oct 23, 2013
| 11:22 AM
Trains run slower than 35 mph on nearly 11 percent of the CTA rail system, which is the lowest percentage the agency has posted since December 2011, according to data the CTA released Tuesday.
The CTA this week reopened the Red Line south of Roosevelt...
| Oct 31, 2013
| 10:24 AM
Ventra will triple the number of representatives answering phones at its call center to 300 starting Friday, filling a directive from the CTA to improve customer service.
The CTA voided an early October transition deadline to stop disposable card...
| Nov 6, 2013
| 5:15 AM
The top corporate official representing the publicly maligned Ventra fare-collection system traveled to Chicago on Tuesday to apologize for “unacceptable’’ technical and customer service problems that have cost CTA riders time and money....
| Jul 30, 2013
| 6:32 PM
The CTA is making headway against an absenteeism problem that costs tens of millions of dollars a year, transit officials said Tuesday, pointing to the work ethic of employees like Jarouen Ellis as part of the long-term solution.
Ellis, a CTA bus driver...
| Jan 7, 2014
| 1:58 PM
In one of the most comprehensive campaign criticisms leveled in the early Republican primary season for governor, the running mate of state Sen. Kirk Dillard assailed rival Bruce Rauner's wealth and connections and questioned whether he was a "true...
| Nov 6, 2013
| 2:45 PM
Mayor Rahm Emanuel on Wednesday defended the switch to the CTA's new Ventra fare card system despite major problems with the program's rollout.
Difficulties have abounded, from riders having trouble obtaining Ventra cards to getting overcharged for...
| Nov 14, 2013
| 6:04 AM
The troubled Ventra fare-payment system took another hit during the Wednesday evening rush hour when some card readers at 60 of the CTA’s 145 train stations failed, resulting in 15,000 free rides for commuters before the problem was fixed, according...
| Nov 15, 2013
| 5:14 AM
The CTA and its Ventra contractor said Thursday they still could not trace the source of a widespread computer problem during the previous evening’s rush period that knocked out 165 Ventra fare card readers at 60 rail stations, although no new...
| Nov 22, 2013
| 9:50 AM
Ventra, the CTA's new fare payment system, has seen "improvement in nearly every performance area since Nov. 5," but "much more progress [is] required," according to a progress report the CTA released today, its first since the agency slowed its...
| Nov 29, 2013
| 6:03 AM
The CTA has sent questionnaires to riders still using their Chicago Card Plus cards to solicit feedback on why they have not switched to Ventra, the CTA's controversial new fare payment system.
The questionnaires, which ask participants if they have...
| Dec 13, 2013
| 10:54 AM
CTA bus passengers using Ventra cards are boarding and paying their fares much more quickly since recently completed software upgrades that have reduced the need for riders to repeatedly tap the cards on reader boxes, the transit agency reported today....