| Oct 23, 2013
| 11:22 AM
Trains run slower than 35 mph on nearly 11 percent of the CTA rail system, which is the lowest percentage the agency has posted since December 2011, according to data the CTA released Tuesday.
The CTA this week reopened the Red Line south of Roosevelt...
| Oct 31, 2013
| 10:24 AM
Ventra will triple the number of representatives answering phones at its call center to 300 starting Friday, filling a directive from the CTA to improve customer service.
The CTA voided an early October transition deadline to stop disposable card...
| Nov 6, 2013
| 5:15 AM
The top corporate official representing the publicly maligned Ventra fare-collection system traveled to Chicago on Tuesday to apologize for “unacceptable’’ technical and customer service problems that have cost CTA riders time and money....
| Nov 6, 2013
| 2:45 PM
Mayor Rahm Emanuel on Wednesday defended the switch to the CTA's new Ventra fare card system despite major problems with the program's rollout.
Difficulties have abounded, from riders having trouble obtaining Ventra cards to getting overcharged for...
| Nov 14, 2013
| 6:04 AM
The troubled Ventra fare-payment system took another hit during the Wednesday evening rush hour when some card readers at 60 of the CTA’s 145 train stations failed, resulting in 15,000 free rides for commuters before the problem was fixed, according...
| Nov 15, 2013
| 5:14 AM
The CTA and its Ventra contractor said Thursday they still could not trace the source of a widespread computer problem during the previous evening’s rush period that knocked out 165 Ventra fare card readers at 60 rail stations, although no new...
| Nov 25, 2012
| 4:32 AM
Another collection of dispatches from Somebody Nobody Asked ™, America's pre-eminent unsolicited advice columnist. Dear Gov. Pat Quinn: Your posse, like every good posse, needs a "no" person — a man or woman deputized to speak skeptically...
| Jun 23, 2013
Metra's board spent about 10 months screening 40 candidates during a nationwide search before selecting Los Angeles native Alex Clifford to be the commuter rail agency's CEO in February 2011.
On Friday, after several months of closed-door negotiations...
| Jul 2, 2013
| 5:28 PM
CTA officials say the Red Line reconstruction is on budget and on schedule to be done by October, but they had little information Tuesday about the cost of special CTA service or how ridership has been affected by shutting down the southern part of the...
| Jul 17, 2012
| 9:49 AM
The CTA will spend $205 million to upgrade bus and rail maintenance facilities over the next three years with the goal of fostering major improvements in transit service, officials said Tuesday.
The modernization project includes replacing bus wash racks...
| Aug 7, 2012
| 8:14 AM
The Tribune reported this morning on a memo circulated by a high-ranking CTA official that said trains should not linger at stations waiting for riders to board. The CTA has since discredited the memo, which was written after CTA President Forrest...