| Oct 31, 2013
| 10:24 AM
Ventra will triple the number of representatives answering phones at its call center to 300 starting Friday, filling a directive from the CTA to improve customer service.
The CTA voided an early October transition deadline to stop disposable card...
| Oct 20, 2013
| 4:31 PM
Thousands of commuters will board the CTA Red Line along the Dan Ryan branch Monday for the first time in five months after a massive rebuild that will also deliver something its riders haven’t experienced in decades: zero slow zones.
| Oct 23, 2013
| 11:22 AM
Trains run slower than 35 mph on nearly 11 percent of the CTA rail system, which is the lowest percentage the agency has posted since December 2011, according to data the CTA released Tuesday.
The CTA this week reopened the Red Line south of Roosevelt...
| Oct 18, 2013
| 7:58 PM
No fare hikes or doomsday scenarios are in store next year for riders on the CTA, Metra and Pace.
The three transit agencies released proposed 2014 budgets this week that freeze fares and promise the same service levels in effect this year.
| Sep 11, 2013
| 4:31 PM
As many as 70 nonunion CTA employees could lose their jobs in two months under a reorganization prompted largely by the new Ventra fare system, officials said Wednesday.
The cutbacks were announced as the CTA wrestles with ways to close a $10.1...
| Sep 11, 2013
| 8:52 AM
More than 60 non-union CTA employees could lose their jobs before Thanksgiving under a staffing reorganization approved Wednesday that is aimed at saving $13 million annually, officials said.
The cutbacks were announced as the CTA wrestles with ways...
| Sep 13, 2013
| 9:54 AM
South Loop resident Dylan Oakes, 20, said he was surprised this week when he tapped his wallet against the Ventra card reader and was charged $5 for his CTA ride since he has a prepaid university pass through Columbia College.
Instead of reading his U-...
| Sep 16, 2013
| 10:07 AM
CTA riders trying to use their personal debit and credit cards as fare cards won't be able to register their cards until sometime this fall, the agency said Monday.
That means these riders can't manage their accounts online and need to stay vigilant...
| Oct 2, 2013
| 3:57 PM
As the CTA prepares to fully transition to Ventra, some companies are slow to adopt the controversial new fare system.
Walgreens, which sells CTA cards, is not currently selling Ventra cards at any of its stores.
"We anticipate installing the...
| Oct 3, 2013
| 8:25 AM
Chantal Sudbrack moved from Chicago to Cleveland four years ago and now only visits this city to see her family four to five times a year.
The next time she comes to Chicago, she'll have a variety of ways to pay for transit.
This past weekend, she...
| Oct 9, 2013
| 8:14 AM
Good news, CTA riders, you can stop worrying about hurrying to transition to Ventra, the CTA's new fare payment system. The CTA'a announcement Wednesday that it has brought back options for users of the old fare card system has bought you some time.