| Nov 14, 2013
| 6:04 AM
The troubled Ventra fare-payment system took another hit during the Wednesday evening rush hour when some card readers at 60 of the CTA’s 145 train stations failed, resulting in 15,000 free rides for commuters before the problem was fixed, according...
| Nov 15, 2013
| 5:14 AM
The CTA and its Ventra contractor said Thursday they still could not trace the source of a widespread computer problem during the previous evening’s rush period that knocked out 165 Ventra fare card readers at 60 rail stations, although no new...
| Nov 6, 2013
| 2:45 PM
Mayor Rahm Emanuel on Wednesday defended the switch to the CTA's new Ventra fare card system despite major problems with the program's rollout.
Difficulties have abounded, from riders having trouble obtaining Ventra cards to getting overcharged for...
| Oct 28, 2013
Chicago-area transit agencies' move to the Ventra fare-payment system, which has been pockmarked by extremely long waits for cards in the mail and an activation process that led to the temporary reinstatement of old payment options, could be on the cusp...
| Nov 4, 2013
With all the trouble getting Ventra up and running, I have had to call Ventra customer service several times. Each time, I spoke with representatives located far away from Chicago, with the last two reps being in California and Massachusetts.
| Oct 31, 2013
| 10:24 AM
Ventra will triple the number of representatives answering phones at its call center to 300 starting Friday, filling a directive from the CTA to improve customer service.
The CTA voided an early October transition deadline to stop disposable card...
| Oct 28, 2013
| 6:54 PM
The CTA and Metra quickly shot down a proposal Monday to consolidate all borrowing authority for Chicago-area mass transit projects and equipment under their parent agency, the latest salvo in a fight over control of billions of regional transportation...
| Oct 23, 2013
| 11:22 AM
Trains run slower than 35 mph on nearly 11 percent of the CTA rail system, which is the lowest percentage the agency has posted since December 2011, according to data the CTA released Tuesday.
The CTA this week reopened the Red Line south of Roosevelt...
| Oct 20, 2013
| 7:02 PM
Thousands of weekday commuters will board the CTA Red Line on the Dan Ryan branch Monday for the first time in five months after a massive rebuild that will also deliver something its riders haven't experienced in decades: no slow zones.
| Oct 20, 2013
| 4:31 PM
Thousands of commuters will board the CTA Red Line along the Dan Ryan branch Monday for the first time in five months after a massive rebuild that will also deliver something its riders haven’t experienced in decades: zero slow zones.
| Oct 18, 2013
| 7:58 PM
No fare hikes or doomsday scenarios are in store next year for riders on the CTA, Metra and Pace.
The three transit agencies released proposed 2014 budgets this week that freeze fares and promise the same service levels in effect this year.