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Karen Johnson

Hotel guest bumped into an inferior place

Hotel guest bumped into an inferior place

I made a reservation at a Fairfield Inn in Philadelphia earlier this year. I prepaid for two nights and received a confirmation. The day before I left — six months after I made the reservation — I got an email from a manager at the Fairfield, saying that they were moving us to another hotel due to a "situation beyond our control." It turns out there was a convention in town, and my room had been given to a platinum customer. Fairfield promised to move me to a hotel with the same amenities. I was further told that a Fairfield Inn could cancel confirmed reservations any time to book platinum customers. The motel they moved us to was inferior by any standards. No...

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