I made a reservation at a Fairfield Inn in Philadelphia earlier this year. I prepaid for two nights and received a confirmation.
The day before I left — six months after I made the reservation — I got an email from a manager at the Fairfield, saying that they were moving us to another hotel due to a "situation beyond our control." It turns out there was a convention in town, and my room had been given to a platinum customer.
Fairfield promised to move me to a hotel with the same amenities. I was further told that a Fairfield Inn could cancel confirmed reservations any time to book platinum customers.
The motel they moved us to was inferior by any...