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U.S. Department of Veterans Affairs

Report: VA office in Kansas manipulated data on appeals

A Veterans Affairs regional office in Kansas listed erroneous medical conditions for three dozen patients who were appealing rejected claims — an apparent effort to speed up the review process that might have had the opposite effect, government investigators found.

In a report released Tuesday, the VA's inspector general's office said managers instructed staff at the Wichita facility to enter the same "placeholder" diagnostic code for a specific bone infection on 36 appeal claims. None of the 36 patients actually had the listed condition.

Investigators concluded the erroneous records likely stemmed from efforts in 2014 to resolve a backlog of mail at the...