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U.S. Department of Veterans Affairs

VA: Wait times recorded incorrectly at Colorado clinic

Workers at a Colorado Springs VA clinic incorrectly reported that some veterans got appointments sooner than they actually did, while at least 288 veterans had to wait longer than the government's 30-day target, federal investigators said Thursday.

The investigators didn't say whether the records were deliberately falsified to make the clinic's performance look better than it was.

The U.S. Department of Veterans Affairs' Office of Inspector General reviewed 450 appointments over a one-year span and found that in 59 cases, clinic employees reported veterans got appointments within 30 days even though it took longer — in one case, 77 days.

Investigators also found...

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