As if being mercilessly pilloried on social media and by talk show host Jimmy Kimmel wasn't enough, now legislators are lining up against United Airlines.
CEO Oscar Munoz, despite making a belated public apology Tuesday, should buckle up for more turbulence, including possible political, regulatory and business fallout.
What this tumult ultimately means for Munoz will depend on how well he manages through the rest of this crisis. So far, his response has been slow, wanting and a textbook example of how not to handle a crisis.
As most of us know, United's troubles began Sunday when a passenger was forcefully dragged from his seat on an overbooked United Express plane. A...