Video: Woman told by store to remove service dog
TJ Maxx apologized after a manager at its Nashua, N.H., store told a Boston Marathon bombing survivor that her service dog needed to either be placed in a carriage or leave the store.
"He's crucial to my everyday life now," Sydney Corcoran, 19, told WCVB.
Corcoran suffered shrapnel wounds in the April 15, 2013, blasts and is now battling post-traumatic stress disorder. She said Koda, her certified service dog, has been a lifeline.
Sydney's mother, Celeste, who lost her legs in the attacks, said the difference in her daughter has been immeasurable.
The Americans with Disabilities Act of 1990 states that any business must allow service animals in public areas.
The manager told Sydney the carriage was a new policy and that she was required to comply. She called her mother, who complained to the manager.
Mom and daughter told the TV station they're hoping their experience will help raise awareness about the proper procedures surrounding service dogs, especially for people with invisible injuries, such as PTSD.
"There are so many people with invisible, silent injuries -- and the public needs to be aware that their service animals are sometimes their lifeline," Celeste said.