When you become a patient of Kaiser, you sign a form that says you agree not to sue the hospital for medical mistakes like IV infiltration.
But that doesn’t mean you don’t have any recourse.
There’s arbitration and one Sacramento family is standing up for their daughter that way, they say, to keep other children from being hurt.
When Mia Stevens looks back at her childhood, giggly days at the park and the pool won’t be the only things in her scrapbook.
“From the beginning we knew it was bad, but then it was just, like, it kept getting worse," said Mia's mom, Andrea Stevens.
The result was third-degree burns on the tender right arm of an 18-month-old girl.
And it didn't come from an accident at home.
Her parents say the injury happened at Kaiser Permanente in Roseville.
“I noticed that she had a boil," said her mother.
Little Mia ended up at Kaiser for treatment of a MRSA-related boil.
MRSA is a staph bacterium that lives on anyone’s skin.
It only causes problems if it enters the body through something like a cut. Then, it can be deadly.
Mia’s parents say that threat was nothing in comparison with the crisis she would face next.
“So the first try it didn’t succeed and she’s crying and crying. And the second time, it didn’t succeed and then the third time. I’m like, ‘Maybe we should like stop,’" said Stevens.
Stevens is talking about the attempt to pump needed antibiotics into her daughter’s tiny right hand.
She says the Kaiser nurses were struggling, taking more than two hours to get the IV in correctly.
“She was counting, too. She said she stopped at 20. HHHow many times they stuck her, from the feet to the arm," said Charles Stevens, Mia's father.
Prick after prick.
The Stevens say they tried to get Kaiser’s nurses to take a break or bring in a phlebotomist to insert the IV, but they were told doctors wanted her nurses to stay in Mia’s room until it was in.
And they say one nurse had other plans.