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Barista ponders rude customers

Dear Readers: I have stepped away from my daily column while I work on my next book, a memoir, which is scheduled to be published in the fall. While I'm away, I hope you'll enjoy these topical "Best Of" questions. Today's topic is rudeness.

Dear Amy: I am a 21-year-old college student. To help pay the bills, I work at a coffee shop (it's a little family-owned place — not a chain). I frequently work by myself.

I deal with customers who are rude, disrespectful and patronizing.

I have customers who demand that I provide beverages and snacks that we don't serve. Some parents come in and let their children roam free while they catch up with their...

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