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Massachusetts General Hospital

Doctor-rating websites offer helpful but limited advice

If you've ever used the Internet to find a health care provider, chances are you've run across doctor-rating sites like or In addition, websites that offer reviews of everything from restaurants to repairmen (such as Yelp and Angie's List) also feature critiques of doctors, dentists, and other clinicians. A recent survey found that nearly a third of Americans had read patients' online comments about clinicians, and that 21 percent had used them when choosing a clinician. Narrative reviews, in which patients describe their experiences with clinicians in their own words, can be helpful for consumers and clinicians alike, according to a...