| Jul 10, 2014
| 5:45 PM
Consumer advocates have long warned that payday lenders purposely try to lure borrowers into an expensive and debilitating cycle of debt. Now, the nation's consumer financial watchdog says it has proof.
The Consumer Financial Protection Bureau accused a...
| Apr 22, 2014
| 11:32 AM
A new report released Tuesday by the Consumer Financial Protection Bureau is warning borrowers of a catch that is pushing private student loans into default even if the loan is in good standing.
The federal consumer agency said that borrowers complain...
| Apr 23, 2014
| 8:55 AM
Elizabeth Warren's ninth book is a campaign biography with a twist.
Warren, who emerged as a national figure during the early days of the financial crisis, rapidly became a star of the Democratic Party's liberal-populist wing. Her 2012 Senate campaign...
| Apr 23, 2014
| 10:42 AM
The Consumer Financial Protection Bureau is looking for lenders and technology providers to test whether electronic closings of mortgage loans would simplify a process that is overwhelming and frustrating consumers.
In research conducted during the...
| Apr 8, 2014
| 7:40 PM
Consumers won access to their credit scores more than a decade ago, after advocates voiced concerns over errors and lending bias.
But most people remain in the dark about hundreds of other data-collection programs still being used to size up consumers...
| Apr 9, 2014
| 11:15 AM
WASHINGTON -- Bank of America Corp. has agreed to refund customers $727 million and pay $45 million in fines for illegal credit card practices, according to a settlement with federal regulators announced Wednesday.
The refunds will go to as many as 2....
| Mar 30, 2014
| 5:00 AM
WASHINGTON — Can you be charged interest on your mortgage even after you've fully paid it off? Can the meter keep running when you owe the bank nothing — your principal balance is zero?
Surprise! Much to the chagrin of large numbers of...
| Mar 31, 2014
| 5:47 PM
When the company Maggie Argent hired to make her mother's headstone didn't do the work, she turned to the forum that gives aggrieved customers an outlet — in the court of public opinion, if nothing else: the Internet.
Argent's online complaint...
| Mar 17, 2014
| 7:43 PM
California victims of alleged foreclosure abuses will get $268 million in relief from a $2.1-billion national settlement with Ocwen Financial Corp., the nation's largest non-bank provider of mortgage customer service.
Ocwen broke state law by improperly...
| Mar 24, 2014
| 9:00 PM
WASHINGTON — Four out of five people who take out a short-term payday loan either roll it over or take out another one within two weeks, pushing them into a cycle of debt, according to a report to be released Tuesday by the Consumer Financial...
| Mar 11, 2014
| 3:37 PM
Fairwinds Credit Union's online banking turned into an on-again, off-again system for more than a month recently, frustrating customers for hours at a time as they tried to access their accounts and conduct transactions.
"Down again? What is going on...