Helena Williams

A new automated system at Penn Station that directs customers to a window staffed by the next available ticket clerk is making purchasing Long Island Rail Road tickets easier, officials said Sunday. The system became operational May 1, and has sped up...

Amtrak's plan to build a new tunnel under the Hudson River into Penn Station will require the LIRR to move a critical train maintenance facility from Manhattan to Queens for more than two years, officials said. Shifting maintenance operations from the...

More people rode trains on the Long Island Rail Road's Babylon line each day last year than on any other branch, according to the annual ridership report that details how the agency increased its customer base for the first time in four years. The...

Problems have cleared up for most Subway and bus riders in New York City. But commuting on the Long Island Rail Road continues to be a nightmare since the storm. The reason is that train travel through the East River tunnels has been cut back this month...

The 2009-10 academic year is now a memory, but it also provides the chance for PTAs to review the months with appreciation for the support and hard work that took place. At Glendale High School, the PTSA has announced its gift to the school thanks to...

A 2007 analysis of Long Island Rail Road infrastructure sharply criticized the antiquated switch and signal system that was crippled during Monday's electrical fire. Authored by a former president of Metro North, the report claims LIRR leaders missed a...

The president of the Long Island Rail Road says an estimated $52 million in cuts the LIRR must make could mean a reduction in the number of train cars and changes in certain work rules. LIRR President Helena Williams told the Long Island Regional...

The school year is winding down but final activities are gearing up with elementary schools just as busy as secondary schools. A number of programs are planned for sixth-graders at Verdugo Woodlands. Camp Highland runs Tuesday through Friday, and a...

Long Island Rail Road customers can expect more crowded trains, dirtier stations and fewer ticket agents as the MTA has announced a new round of cuts aimed at closing its $400 million budget deficit. LIRR president Helena Williams says the reductions are...

An arbitration panel has awarded transit workers with a generous 3 year contract that includes wage increases of more than 11 percent. And in a significant development, the panel also rolled back a portion of the employee health care contribution that the...

As Long Island has evolved from farmlands and horse carriages to housing developments and congested highways, one piece of infrastructure has stood the test of time - a straight line of train tracks cutting through the middle of the Island. It is the...

NEW YORK - Saying she could not stand idle as Long Island Rail Road employees continue to abuse a flawed pension system that grants disability benefits to nearly anyone who applies, railroad president Helena Williams yesterday called for widespread...