| Apr 22, 2014
| 11:05 AM
A national study on customer satisfaction suggests that passenger satisfaction ratings slump after airlines undergo a merger with another carrier.
The nation's top airlines received a combined score of 69 on a 1-to-100 scale, below the average scores...
| May 13, 2014
| 10:15 AM
On-time rates in March for airlines dominant in the Chicago region recovered from weather-induced tardiness of January and February, but they were still not stellar.
For example, Chicago-based United Airlines was on time nationwide 79.4 percent of the...
| May 14, 2014
| 3:05 AM
The forecast for Alaska for Wednesday: mostly sunny with a chance of satisfied customers. That’s what a J.D. Power & Associates study, released Wednesday shows: Alaska ranked first in customer satisfaction for its airline and first in satisfaction...
| May 14, 2014
| 10:56 AM
With fares remaining stable, customer satisfaction with the airline industry is at a record high, according to an annual study released Wednesday.
On a 1,000-point scale, customer satisfaction reached 712, a 17-point increase from the same study last...
| Mar 19, 2014
| 7:15 AM
Members of selected loyalty programs at Alaska Airlines, American Airlines, Delta Air Lines, Southwest Airlines, United Airlines and US Airways will receive free entry to JetBlue's premium TrueBlue Mosaic club for the rest of 2014 just by signing up....
| Mar 13, 2014
| 6:30 PM
A US Airways jet carrying 149 passengers and five crew members crashed in Philadelphia on Thursday evening after a tire blew out during takeoff and the plane's nose gear collapsed when the pilot decided to abort the flight, officials told the Los...
| Mar 13, 2014
| 4:46 PM
A US Airways jet crashed when a tire blew out during takeoff at Philadelphia International Airport on Thursday evening, but no injuries were initially reported, a company official said.
"Plane just crashed. But we are ok," one apparent passenger, Dennis...
| Mar 15, 2014
| 6:23 AM
As federal authorities investigate the hard landing of a US Airways jet in Philadelphia that was supposed to fly to Fort Lauderdale, some of the 149 passengers who evacuated the flight described their frightening experiences Friday.
From a window seat...
| Apr 4, 2014
| 4:47 PM
If you go
THE BEST WAY TO DUBLIN, IRELAND
From LAX, United, Delta, US Airways, American, British, Lufthansa and Aer Lingus offer connecting service (change of planes) to Dublin. Restricted round-trip fares from $659 to $1,214, including taxes and...
| Apr 7, 2014
| 10:27 AM
The average air traveler might not have felt it, but the quality of U.S. airlines last year improved to the highest level in the 24-year history of a widely reported ratings system.
"All in all, it's a good time to fly," said Dean Headley, one of the...
| May 4, 2014
THE BEST WAY TO CAPITOL REEF NATIONAL PARK, UTAH
From LAX, Delta, Southwest and American offer nonstop service to Salt Lake City, and Southwest, United and Delta offer connecting service (change of planes). Restricted round-trip fares begin at $414,...