| Apr 15, 2014
The overall "quality" score of the 15 biggest U.S. airlines for 2013 increased enough over their 2012 performance to the best level ever recorded. At least that's what the authors of the annual "Airline Quality Rating" (AQR) scores have to say. In 2013,...
| Mar 31, 2014
| 2:48 PM
Gene Nowak and his wife, Jean, were among the 3,594 passengers on the Royal Princess cruise last September that barely made it halfway through a 12-day Mediterranean trip before the ship lost power.
At least the toilets didn't stop working. After...
| Jun 17, 2014
To nobody's surprise, United announced a mostly "me too" makeover of its frequent flyer program in the Delta pattern. And, also to nobody's surprise, the new program is likely to make award travel worse for leisure travelers who use inexpensive tickets:...
| Apr 13, 2014
| 4:24 PM
Las Vegas-based Allegiant Air has rolled out a roomier seat dubbed the "Giant Seat."
It represents the latest way the airline industry has created new seating options for travelers willing to pay more for extra elbow room.
In the first row and the...
| Apr 29, 2014
In recent months, giant airlines have made some big changes to their frequent flyer programs, affecting earning and award schedules. Over the years, most changes have had a negative impact on ordinary travelers, and the recent ones are no different....
| Apr 14, 2014
| 2:54 PM
US Airways apologized Monday for sending out a Twitter message that included a pornographic image.
The airline acknowledged that the image came from its Twitter account but said it was sent by mistake. US Airways said the image was originally sent to...
| Apr 15, 2014
| 3:47 PM
We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating. — US Airways (@USAirways) April 14, 2014
Ladies and gentlemen, the fasten seat belt sign is on. We're...
| Apr 22, 2014
| 10:29 AM
JetBlue is tops in customer service among the six largest U.S. airlines. Marriott earns top marks among the eight largest multi-brand hotel chains. Among the online travel agencies (OTA), the little guys -- lumped into the "all others" group -- slightly...
| May 20, 2014
Your best chances of scoring a "free" frequent flyer domestic seat are on Southwest and JetBlue, a repeat of last year's performance. That's from the latest Switchfly Reward Seat Availability Survey, produced by IdeaWorks. US Airways replaced perennial...
| May 26, 2014
| 7:30 AM
Question: Will I ever be able to get a frequent-flier ticket again?
Answer: Probably. But it takes work, so we have secrets to share.
It might not seem so now as you peruse airfares, but you're paying less for airfare on average than you were in 1995....
| May 14, 2014
| 10:56 AM
With fares remaining stable, customer satisfaction with the airline industry is at a record high, according to an annual study released Wednesday.
On a 1,000-point scale, customer satisfaction reached 712, a 17-point increase from the same study last...