| Apr 22, 2014
| 11:05 AM
A national study on customer satisfaction suggests that passenger satisfaction ratings slump after airlines undergo a merger with another carrier.
The nation's top airlines received a combined score of 69 on a 1-to-100 scale, below the average scores...
| Mar 14, 2014
| 7:42 AM
Amid the chaos of the US Airways jet that crashed in Philadelphia Thursday evening -- one passenger saw an opportune time to take an epic selfie, along with some compelling video.
"So my plane just crashed...," @han_horan tweeted at 6:35 p.m....
| Mar 17, 2014
| 7:30 AM
In the March 9 On the Spot, reader Kurt Sipolski of Palm Desert asked whether it was legal for airlines to charge a maintenance fee for frequent-flier miles. (It is.) Sipolski's question raised several issues that affect leisure travelers, who are price-...
| Mar 13, 2014
| 4:46 PM
A US Airways jet crashed when a tire blew out during takeoff at Philadelphia International Airport on Thursday evening, but no injuries were initially reported, a company official said.
"Plane just crashed. But we are ok," one apparent passenger, Dennis...
| Apr 8, 2014
| 4:35 PM
After a two-month boost in passengers at Bob Hope Airport, there was a 1.3% decline in February compared to the same time last year, though the percentage of occupied seats on planes grew, according to the latest passenger report.
The airfield handled...
| Apr 13, 2014
| 4:24 PM
Las Vegas-based Allegiant Air has rolled out a roomier seat dubbed the "Giant Seat."
It represents the latest way the airline industry has created new seating options for travelers willing to pay more for extra elbow room.
In the first row and the...
| Apr 7, 2014
| 10:27 AM
The average air traveler might not have felt it, but the quality of U.S. airlines last year improved to the highest level in the 24-year history of a widely reported ratings system.
"All in all, it's a good time to fly," said Dean Headley, one of the...
| Apr 7, 2014
| 8:16 AM
Virgin America had the highest performance ranking among 15 U.S. airlines in 2013 in an annual study as the industry's overall quality improved, researchers said on Monday. The national Airline Quality Rating, which ranks airlines in four categories based...
| Apr 15, 2014
| 10:56 AM
Twitter users collectively cringed yesterday as the corporate account for US Airways tweeted an extremely pornographic image in response to a customer complaint.
If you've seen it -- and by now you most likely have -- then you know exactly what I'm...
| Feb 2, 2014
| 5:11 PM
In most luxury hotels, if you want wireless Internet access, you are going to have to pay.
That trend may be changing. Sort of.
Loews Hotels & Resorts announced last month that it will offer free Wi-Fi at all 18 of its hotels, including the ones in...
| Mar 15, 2014
| 6:23 AM
As federal authorities investigate the hard landing of a US Airways jet in Philadelphia that was supposed to fly to Fort Lauderdale, some of the 149 passengers who evacuated the flight described their frightening experiences Friday.
From a window seat...