| May 14, 2014
| 10:56 AM
With fares remaining stable, customer satisfaction with the airline industry is at a record high, according to an annual study released Wednesday.
On a 1,000-point scale, customer satisfaction reached 712, a 17-point increase from the same study last...
| Jun 10, 2014
| 1:13 PM
The nation’s largest airlines improved their on-time rates during April and canceled fewer flights, according to a report released Tuesday by the U.S. Department of Transportation.
Chicago-based United Airlines posted an on-time rate of 81.8...
| Jun 15, 2014
| 9:00 AM
The spate of airline mergers over the past decade raised fear among consumer advocates that the consolidation would kill competition and hike fares.
In fact, the results have been a bit more mixed, according to a study released last week.
| Jun 13, 2014
| 6:00 AM
By his own self-deprecating account, Richard Dunn realizes he’s already at “minute 13 of my 15 minutes of fame.” But what a heck of a cyber ride, one that has taught him a valuable lesson about the planet’s runaway Internet...
| Mar 2, 2014
| 8:00 PM
Hundreds of airline pilots are set to retire soon and new federal rules require existing pilots to get more rest between flights.
Does that signal a pilot shortage for the airline industry?
It depends on who you talk to.
The impact of a pilot...
| Mar 3, 2014
| 12:38 PM
As another harsh storm delays thousands of flights across the United States, a new study estimates that severe weather has cost airlines and passengers $5.8 billion this winter.
More than 2,800 flights were canceled Monday and another 2,900 were...
| Mar 19, 2014
| 7:15 AM
Members of selected loyalty programs at Alaska Airlines, American Airlines, Delta Air Lines, Southwest Airlines, United Airlines and US Airways will receive free entry to JetBlue's premium TrueBlue Mosaic club for the rest of 2014 just by signing up....
| Apr 1, 2014
Air France is holding $2,400 of Daniel Jean-Jacques' money for a fully refundable ticket. Why won't it surrender the money?
Q: I'm a graduate student at the University of Texas and I was recently awarded a fellowship to conduct research for two months in...
| Feb 11, 2014
| 2:53 PM
South Florida travelers frustrated by the limited and often expensive flight options to Orlando and Tallahassee could soon have another option for getting there.
Florida Express Jet Travel announced Monday that it plans to launch daily nonstop flights...
| Feb 27, 2014
| 10:05 AM
American Airlines has eliminated its so-called bereavement fares for people who need to book a last-minute flight because of the death of a loved one.
The airline, which is merging with US Airways, said it discontinued the fare as of Feb. 18 to be...
| Apr 29, 2014
| 8:15 AM
Target Corp. is hoping its newly hired chief information officer Bob DeRodes and its plan to switch its in-house payment cards to a more secure chip-and-PIN system from MasterCard Inc. will help it avoid another massive data breach.