| Aug 30, 2011
| 7:34 AM
When a major storm is approaching many airline customers naturally wonder whether the bad weather will lead to flight delays or cancellations. And that was the case during Hurricane Irene.
A consumer survey by STELLAService shows how the call centers...
| Nov 4, 2011
| 7:50 AM
NEW YORK (Reuters) - Traveling with pets can be a nerve-racking adventure for first-time fliers - and even more so for their owners. But preparing ahead, from organized feeding schedules to vet visits, is a strategic way to guarantee you and your furry...
| Nov 8, 2011
| 4:53 PM
Travelers passing through Baltimore-Washington International Thurgood Marshall Airport will see extensive changes over the next two years as officials launch a $100 million renovation project that will transform the central section of the airport —...
| Nov 8, 2011
| 2:10 PM
We recently canceled a trip from Minneapolis to Asuncion, Paraguay, that we had booked on Delta Air Lines through Expedia. We were issued two flight vouchers, which we are trying to redeem. But Expedia isn't letting us.
The vouchers — one for $1,...
| Jul 30, 2012
| 11:23 AM
A total of 2.18 million commercial passengers used Baltimore/Washington International Thurgood Marshall Airport in June, an increase of 2.9 percent over June 2011, the state announced Monday. Last month's traffic set a new mark for June, and it was second...
| Jul 31, 2012
| 10:55 AM
Two more airlines today joined an expedited security pre-screening program available to some travelers at O'Hare International Airport.
The Transportation Security Administration announced that Delta Air Lines and US Airways are participating in TSA...
| May 29, 2012
| 8:33 AM
Dear Travel Diva: I'm going to hold my baby on my lap on a flight between Detroit and New York. Do I need to tell the airline ahead of time?
—Mommy and Me
Dear Mommy: No, but I would call and let them know anyway. Here's the reason: A traveler...
| Oct 28, 2012
| 8:49 AM
The campaigns to support and oppose same-sex marriage in Maryland have this in common: Both have nearly emptied their coffers.
The Maryland Marriage Alliance, which opposes same-sex marriage, had $95,000 left in its bank account for the final stretch...
| Oct 29, 2012
| 12:09 PM
If you were hoping to escape the misery of Sandy's looming impact on the Mid-Atlantic, it's too late. Major air, rail and bus carriers have canceled most trips into Tuesday.
Delta Airlines offered the last scheduled flights out of town Monday morning...
| Jun 13, 2012
| 9:23 AM
Travelers aren’t too pleased with the North American airline industry – especially traditional carriers such as United Airlines and US Airways – pushing down customer satisfaction ratings after two years of improvement.
On a 1,000-point...
| Jun 19, 2012
| 6:30 AM
For the first time in nearly two decades, Southwest Airlines, the biggest commercial carrier at BWI, does not sit atop the annual American Customer Satisfaction Index.
The top spot was claimed by JetBlue Airways, with a satisfaction score of 81 on a 100-...