| Oct 25, 2014
| 5:00 AM
When Diane Hansen first clipped on her stewardess wings as an 18-year-old, "stews" couldn't be married and had to submit to weigh-ins, girdle checks and hairdo inspections before every flight.
Their most important attributes were long legs and pretty...
| Oct 14, 2014
| 10:44 AM
Starting last fall, passengers on Southwest Airlines' usually reliable flights began noticing a sharp deterioration in on-time performance. More flights arrived late, and more flights sat on the ground past their departure times, waiting for connecting...
| Oct 10, 2014
An airline has no federally mandated obligation to compensate a passenger whose flight is canceled because of mechanical problems.
In that respect, Michael and Ida Schnipper of Unionville were fortunate last September when they received two travel...
| Aug 11, 2014
Southwest Airlines began revolutionizing the jet-setting world of air travel roughly four decades ago with its no-frills service and helped reshape the U.S. airline industry into the mass transit system of the sky — complete with overcrowding,...
| Oct 12, 2010
| 3:16 PM
Note: An earlier version of this column included an incorrect reference to the number of occupied buildings at Lake Nona's "medical city."
What a difference three months can make.
When I took a break in July to care for my newborn son, foreclosures were...
| Oct 26, 2010
| 3:24 PM
When the Orlando Magic plays its first regular season game in the Amway Center on Thursday, AirTran Airways will be featured as a prominent corporate sponsor, complete with its own private lounge in the swanky new arena.
After the sponsorship deal was...
| Nov 7, 2010
| 12:43 PM
Every now and then you come across a story of customer activism against a corporate giant that makes you want to stand up and cheer or, in this case, moo.
In a video, that has become a minor YouTube sensation called "Skip the Stampede," Southwest...
| Dec 26, 2010
| 2:40 PM
The good news for Central Florida is that 2010 can't be written off entirely as lost to a sour economy.
This year's list of the region's top business stories begins and ends on a positive note.
Joblessness, the housing slump and an overall slow recovery...
| Jan 9, 2011
| 1:43 PM
It would be nice if 2011 shaped up to be like the last stretch of a long road trip, when the kids start asking, "Are we there yet?"
At least then we would have some assurance that our destination of economic recovery is just around the next bend.
| Feb 25, 2014
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?
Q. I'm writing about a recent issue I had with...
| Feb 18, 2014
Southwest Airlines announced it will start flying between Dallas/Love Field and 15 new destinations this fall, as soon as the law allows:
-- On October 13, it will start linking Love Field with Baltimore, Denver, Las Vegas, Orlando and Chicago.