The customer is accused of knocking merchandise off shelves and pushing another customer aside while stepping on her foot in late September.
Police said the woman, a resident of the 1700 block of 67th Street, also initially refused to talk to an officer responding to the incident. She then became verbally abusive, calling him a "faggot cop," according to an Orland Park police report.
The woman said the manager at the store on the 15600 block of 94th Street had been taking too long to process her refund on an order.
The officer said he initially intended to charge the woman with violating local ordinances.