No one is quite sure how Andrew Bestwina fell ill, but his mother believes it was during a trip abroad.
While in India, insects burrowed into his skin, and though he received medical attention, he was never the same after that, Pamela Roberts said.
Bestwina died March 15 of liver failure at age 36.
"He was sick for the last year," Roberts said. "He was on the list for a liver transplant. We didn't know he was in death mode. He never told us."
After Bestwina passed, Roberts went about the grim task of settling her son's estate.
She had no trouble closing most of his accounts, with one notable exception: Clear Internet.
Roberts said she called Clear at least 10 times, telling the customer service representatives her son had died and she wanted to close his account.
Repeatedly, she was asked to answer her son's security question —` the name of his dog.
Each time, she provided the correct answer, "Nacho."
But for reasons Roberts can't understand, she was told Nacho was incorrect.
"They told me that was not the name," she said.
While she battled with customer service agents, Clear continued to charge Bestwina for monthly service.
Finally, Roberts reached a sympathetic ear in Clear's customer solutions unit. The woman asked her to send in a copy of her son's death certificate, which she did.
The customer service representative then agreed to close Bestwina's account and send Roberts a Visa gift card for the two extra months her son was charged, a total of $156.95.
That was in May, Roberts said.
The gift card never arrived.
In October, she got tired of waiting and sent What's Your Problem? a letter.
She said she tried numerous times to get back in touch with the Clear representative who promised to send the gift card, but could never get through.
"It's just $156. I could leave it," the Oak Brook resident said. "But it's kind of the principle of the thing. I think I owe it to my son. He would have fought for it."
Roberts said she's at peace with her son's death because he was in so much pain in the months leading up to it that she knows he's in a better place now.