# Problem Solver: Couple 'wait, wait' for a refund from WBEZ

## Oswego residents fail to get quiz show tickets with gift certificate, seek return of money from radio station

There are several things Bob Saville enjoys about the "Wait Wait … Don't Tell Me!" radio show.

"I just think it's a nice, clever show," the Oswego resident said. "It's pertinent. I keep track of all the news and stuff. I always enjoy guessing the quiz answers."

Better yet, the National Public Radio show starring Peter Sagal is taped at Chase Bank Auditorium in the Loop, roughly an hour from Saville's home.

So when his wife, Linda, was looking for a Christmas gift, she thought tickets to a taping of the show would be perfect.

On Nov. 11, she went on WBEZ's website and ordered a \$49.50 gift certificate, good for two tickets to a future taping.

On March 20, Saville sent WBEZ an email requesting two tickets to the May 9 taping, he said.

Two weeks later, he hadn't heard anything from the radio station, so Saville started calling and emailing for tickets, he said.

"The first time I told them my tale of woe, and they said, 'We'll take your phone number and have Don Hall call you,'" Saville said.

Hall, WBEZ events coordinator, also serves as audience services manager for "Wait Wait … Don't Tell Me!"

When Hall didn't call, Saville called the station twice more, he said. On the last call, he spoke to Hall directly, he said. By then Saville had decided he no longer wanted tickets, just a refund.

"He was all bubbly," Saville said. "He said, 'I'll send you a refund.'"

That was April 23, Saville said.

The refund didn't show up on his wife's credit card, so Saville sent Hall yet another email, he said. Again, he received no reply.

With the refund still missing, Linda Saville sent What's Your Problem? an email Monday evening, which she copied to Hall.

The Problem Solver responded to her email by replying to her and Hall on Tuesday morning.

Four minutes later, Hall emailed back.

"Linda's refund was in process as soon as it was requested," Hall wrote. "Your help isn't necessary."

When the Problem Solver asked Hall when Saville will receive the refund, he responded quickly again.

"I'm waiting for a confirmation from our finance department," Hall said in another email Tuesday. "The issue was never one of us ignoring her husband. (Bob Saville's) emails, including the one he sent May 6, never reached us."