It's been more than a year since Jeff Landreth switched from AT&T to Comcast for phone, Internet and TV service.
His two-year contract had just ended, making him a free agent on the telecommunications market.
"I got tired of all the nonsense with (AT&T), and Comcast had a really good deal at the time, so I switched over," the Itasca resident said. "I got the U-Verse equipment to return it and took it to the nearest store."
There, he was instructed to take it to another facility, about 40 miles away, he said. When he arrived at that facility, he was told he had to send it in.
"So after a lovely day of driving all over the place, I had to go home and package it to ship," Landreth said. "They got it in February 2012, and I figured that was it."
It wasn't until December that he realized something was wrong. Landreth said he was looking at his wife's credit card bill and saw she was still getting charged every month by AT&T.
Years earlier, she had set up automatic payments through her credit card. She hadn't noticed the charges had continued.
Landreth said he called AT&T right after Christmas, and a representative agreed that his wife had been charged erroneously. The representative issued a credit to the account for charges dating to July but said she did not have the ability to provide credit for charges before that, Landreth said.
The representative told him she would have to access a different computer system to process the additional refund, which amounted to $625 for the balance of 2012, Landreth said. The AT&T employee promised to send him a check, he said.
"I thought, 'No big deal,'" Landreth said. "I was assured everything was all closed down."
But in early January he received another bill. He called again, and again an AT&T representative told him not to worry, they would take care of everything, he said.
The same thing happened in February, then again in March, he said.
"By (then) I'm sorta bouncing off the walls," he said. "Every time I called up, it was a two-hour minimum. I would get bounced around from department to department. Every time I'd have to go through the same rigmarole and tell them again what's going on."
In early April, Landreth got through to a supervisor, who assured him the account would be canceled and he would receive his $625 check. The representative promised to call back in two days, he said.
"I've been waiting and waiting for a phone call," Landreth said two weeks later. "That's when I just said I'm through waiting, and that's when I sent you an email. I believe we've been very patient and worked with them to get this resolved, but it's got to be a two-way street."
The Problem Solver called AT&T spokesman Jim Kimberly and described Landreth's situation.
The next day, Landreth received two calls from AT&T representatives who promised to resolve his issues.
Landreth said an AT&T representative left him a message Thursday saying he would receive a check in seven to 10 days.
"This has cost me 10 hours of my life," he said. "But at least I'm getting my money back."
Kimberly said Thursday that everything was taken care of.
"There was some miscommunication along the way," the spokesman said. "The bottom line is we got it fixed."