UPS expanding package-pickup locker program

UPS expanding package-pickup locker program

UPS is adding 300 self-service package-pickup lockers across the country to solve a problem annoying both UPS and its customers: missed deliveries.

The move follows a successful pilot at nine Chicago stores that started in October 2014, UPS said Thursday. The lockers are part of UPS' efforts to cut the cost of fulfilling increasingly insatiable online shopping habits while keeping up with all the ways customers want their packages delivered, said Kalin Robinson, UPS director of new product development.

"We were looking at trends in e-commerce telling us we're going to see more residential deliveries, which means there may be more unsuccessful deliveries, and that's...