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US Airways

American reaches new contract with passenger service agents

FORT WORTH, Texas _ American Airlines has reached a new contract agreement with its customer service and gate agents that includes significant pay raises, airline and union officials announced Wednesday.tmpplchld The deal covers 14,500 passenger service agents and reservation representatives at the Fort Worth-based carrier represented by the Communications Workers of America and the International Brotherhood of Teamsters. It must be ratified by members.tmpplchld "This is an industry-leading agreement that makes major improvements in the wages and benefits of thousands of passenger service employees at the new American Airlines," Ron Collins, the unions' bargaining chairman,...