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United Continental Holdings

United gets low but improved grades in J.D. Power customer satisfaction survey

United gets low but improved grades in J.D. Power customer satisfaction survey

United Airlines ranked worst among traditional carriers in customer satisfaction in a new J.D. Power survey, but the Chicago-based carrier improved its scores from last year.

Alaska Airlines made its passengers the happiest among the five traditional carriers in the study for the ninth straight year. It scored 751 on a 1,000-point scale.

Delta Air Lines ranked second among traditional carriers, with a score of 725, and improved in all of the qualities that J.D. Power measures.

In order of importance, J.D. Power considers: cost and fees; in-flight services; boarding, deplaning and baggage; flight crew; aircraft; check-in; and reservations.

The scores of American...

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