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Southwest Airlines

How Southwest Airlines' new rules for service and support animals differ from other U.S. carriers

How Southwest Airlines' new rules for service and support animals differ from other U.S. carriers

Southwest Airlines on Tuesday issued a new policy to go into effect Sept. 17 regarding service and emotional support animals on flights. The airline’s new rules narrow emotional support animals to cats and dogs only, impose a limit of one animal per passenger, and require passengers to keep them on a leash or in a carrier at all times.

But unlike other airlines, Southwest doesn’t require written documentation about the behavior or health of a service or support animal.

“We consulted with a national veterinary association and determined that, due to varying vaccination requirements across municipalities and states, it would be difficult to determine a consistent standard,”...

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