The time a Saudi Arabian guest wanted a 1995 dark blue Chevy and got it shipped home. The time a guest wanted to drop from a helicopter onto the LondonHouse's roof to propose. The time Cleveland symphony members needed to find their way through protest-clogged streets before performing at the Chicago Symphony Orchestra.
All were situations handled by concierges in Chicago. All showed the value of a human touch.
Despite an era of user-review apps like Yelp and knowledge navigators such as Siri and Google Maps, the concierge industry is more important than ever.