Gary C. Kelly

Unions seek ouster of Southwest CEO after IT breakdown

Two major unions at Southwest Airlines are demanding that the carrier replace its CEO because of the technology outage that caused the airline to cancel or delay thousands of flights in July.

Technology experts are questioning whether Southwest fell short in designing and testing its computer systems.

A top Southwest executive told The Associated Press on Monday that the July 20 outage will cost the airline "into the tens of millions" of dollars — a huge increase in the original estimate of between $5 million and $10 million.

The company will recover many bookings that were lost while its website was down, said Robert Jordan, Southwest's executive vice...