Wells Fargo

Customers avoid new Wells Fargo accounts after sales scandal

Customers are still turning their backs on Wells Fargo after a scandal over sales practices, with the bank saying Friday the number of new checking accounts people opened was down 31 percent in January from a year earlier.

Applications for credit cards were even worse, dropping 47 percent. Branch bankers had 14 percent fewer interactions with customers. Wells Fargo has been releasing monthly reports on these figures since the outcry over its sales practices as a sort of "report card" on how the bank has been dealing with the scandal.

Wells' customers still think less of the bank since the scandal became public as well. Its "customer loyalty" scores, a...

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