Wells Fargo

Customers still seem wary of doing business with Wells Fargo — with good reason

Customers still seem wary of doing business with Wells Fargo — with good reason

Wells Fargo & Co. continues to provide a counter-example to the adage that there’s no such thing as bad publicity. Six months after the scandal broke of widespread fraud in its customer sales practices, the bank is still struggling to line up new customers.

Potential customers may feel they have good reasons to steer clear of Wells Fargo: Its commitment to do everything it can to rectify the fraud — “to make things right and restore trust,” as its publicity material says — is still highly questionable. The company has acknowledged that its retail sales force opened as many as 2 million checking, savings and credit card accounts without customer authorization over the last...

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