In 1972, Jim Reynolds was less than two months shy of graduating from Chicago Vocational High School, with plans of becoming a television repairman.
Raised in Englewood on the city's South Side, he had been studying the trade for two years when his mother's TV set broke.
Reynolds grabbed his screwdriver, removed the back of her Zenith, looked inside and was stumped about what to do next.
"I didn't recognize much of anything back there," Reynolds says. "I was totally lost, and I realized I couldn't fix televisions."
That realization helped put Reynolds on a path toward earning an MBA at Northwestern University and co-founding...