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Federal Trade Commission

New action on hotel resort fee scam

"$20 -- 4-Star Las Vegas All Suite Resort. Save 43 percent." That's the header on a recent email promotion from a big online hotel booking agency. But when you look into the deal in detail, you learn that the hotel will add a mandatory $28 a day "resort" fee, purportedly covering a laundry list of services and amenities. Obviously that promotional notice is, to put it kindly, "inaccurate," though "deceptive" would be a lot closer. Because the truth is that if you want that room in Vegas, you won't get it for $20, you'll pay $48. That's a big difference. And this case illustrates exactly how deceptive the practice of adding mandatory...