On a morning visit to Cosi at Grand Avenue and Rush Street, CEO Carin Stutz checked out the prep area where salads and sandwiches are made, practiced her Spanish with the baker rolling out dough for afternoon flatbreads, and told the general manager to keep an eye on the amount of espresso coming out of the machines.
Stutz, who joined the company in January, also stepped from behind the counter to greet incoming patrons — and boast a little about the floor.
"I remember walking in here one time and thinking these floors were filthy — and now look at 'em, they're spotless," she said. "You've got to scrub floors."
To underscore the point, Stutz, 55,...