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UPS's solution to no one at home: Fetch the package yourself

Kathryn Maloney let loose on Twitter in July, chiding United Parcel Service Inc. for sending her package to a grocery store for pickup after making just a single delivery attempt at her home in Brooklyn. She had ordered a 35-pound air-conditioning unit and didn't fancy the six-block walk home in 97-degree heat. As considers speedy, pinpoint drone dropoffs, UPS's reliance on retailers "makes zero sense to me because to me it seems so regressive," Maloney said in an interview. In time for the holiday season, UPS is rolling out to 100 cities a program that requires people in some neighborhoods to fetch packages at nearby locations -- such as a druggist or...