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3M Co.

Heated Words Inside The Crisis That Led To DMV Commissioner's Resignation

Heated Words Inside The Crisis That Led To DMV Commissioner's Resignation

The unrelenting computer problems that led to Andres Ayala Jr.'s resignation as Department of Motor Vehicles commissioner this past week were dramatized in heated emails last month between the DMV's IT director and 3M Co., the contractor for the DMV's troubled new electronic system.

The emails reveal that while the DMV system's problems persisted and public frustration mounted, personnel for the state and contractor squabbled about a lack of cooperation between them.

"When things go wrong ... which happens every now and then ... the proper action would be to analyze what went wrong and put measures in place to prevent it from happening in future. Pushing the...

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