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Jon Yates

Jon Yates
Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest.

He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.

He started the What's Your Problem? column in 2005. It appears on Wednesdays and Sundays.

He lives in Oak Park with his wife, daughter, son...
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Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest.

He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.

He started the What's Your Problem? column in 2005. It appears on Wednesdays and Sundays.

He lives in Oak Park with his wife, daughter, son and their 75-pound mutt.
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Top Jon Yates Articles see all

Displaying items 1-5
  • Broken thermostat steams Comcast customer

     Broken thermostat steams Comcast customer
    Shortly after moving into their new Libertyville home last year, Gary O'Reilly and his family set up Comcast service.
  • Problem Solver: Woman's sales tax refund stuck in limbo

    Problem Solver: Woman's sales tax refund stuck in limbo
    When Lila Ardell decided she wanted to buy the car she had been leasing, she knew she would have to pay a sales tax on the transaction. Her lender figured out how much she owed, and in April, Ardell cut a check to Illinois for $2,182.48. Later, Ardell...

    Problem Solver: ComEd damages driveway, takes 4 months to pay

    Problem Solver: ComEd damages driveway, takes 4 months to pay
    For years, Virginia Landowski complained to ComEd about the utility pole that was tilting near the side of her house. She worried the pole would fall and damage her property, or that of her neighbor. The Homewood resident was understandably thrilled...

    Problem Solver: Consumers keep up fight on insurance, car dealer

    Problem Solver: Consumers keep up fight on insurance, car dealer
    Mary Klinefelter's long, confusing and mind-numbingly frustrating battle with Golden Rule Insurance continues, with the Orland Park resident chipping away at her almost year-old medical bill. Klinefelter, featured in the Aug. 28 column, had a routine...

    Problem Solver: Six months later, couple still waiting for furniture

    Problem Solver: Six months later, couple still waiting for furniture
    Their first set of Lane Furniture was so durable, Bev and Wayne Laechelt did not hesitate when the time came to replace it earlier this year. The couple picked out a new Lane sofa and love seat at Nick's Furniture of Sugar Grove, paying $2,426 upfront...