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Jon Yates

Jon Yates
Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest.

He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.

He started the What's Your Problem? column in 2005. It appears on Wednesdays and Sundays.

He lives in Oak Park with his wife, daughter, son...
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Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest.

He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.

He started the What's Your Problem? column in 2005. It appears on Wednesdays and Sundays.

He lives in Oak Park with his wife, daughter, son and their 75-pound mutt.
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Top Jon Yates Articles see all

Displaying items 1-5
  • Problem Solver updates: Check arrives, insurance never dies

    When the Problem Solver last wrote about Jon Paulsen, the Oak Park resident was worried he would never see the $2,061.66 the Cook County treasurer's office owed him.
  • Problem Solver: Autistic teen's care threatened by 'system glitch'

    Problem Solver: Autistic teen's care threatened by 'system glitch'
    For Elisabeth Grzywa and her husband, it was truly a blessing when their application for home-based services was approved nine years ago by the Illinois Department of Human Services. It meant that the couple's two autistic sons, Collin and Aaron, could...

    Routine physical leads to insurance payment pain

    Routine physical leads to insurance payment pain
    Mary Klinefelter's Golden Rule Insurance Co. health plan said it would pay 100 percent of the costs associated with routine physical exams. Just to be sure, the Orland Park resident called Golden Rule on Oct. 1 and asked what constituted a "routine...

    Car warranty reimbursement guarantee proves worthless

    Car warranty reimbursement guarantee proves worthless
    If not for the "purchase price reimbursement guarantee," John Syverson would never have paid $1,978 for an extended service plan for his 2008 Mazda CX-9. The agreement, signed April 30, 2008, with the Roto auto dealership in Arlington Heights, had...

    Problem Solver: Ex-con feels job squeeze at CTA

    Problem Solver: Ex-con feels job squeeze at CTA
    Derrick Smith is upfront about his criminal past. "I am a past felon" are the first five words in his email to the Problem Solver. The Chicago resident's rap sheet is littered with burglaries, starting in the early 1990s and continuing through 2005....