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Daneen Skube

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Top Daneen Skube Articles

Displaying items 12-22
  • A-plus performance depends on accountability

    Q. The largest problem I have at work is with other people. Every time something goes wrong at my job, I'm staring at someone who did something stupid, incompetent or thoughtless. How do you approach problems that are someone else's fault? A. The only...
  • Customer not always right, but he's never wrong

    Q. I've tried to explain to an important customer that he misunderstood our policies when he hired my company. The customer can't admit he was wrong and is now talking to my boss, and I'm in trouble. How did this end up my fault? A. Implying, hinting...
  • Want a new career? Explore new hobbies

    Q. I'm in my 40s and wondering if I picked the wrong career track. I don't know what else I might want to do, but I feel bored and irritated more often than I ever did when I was young and idealistic. What should I do? A. When I advise clients in a...
  • Manage hearts to manage heads

    Q. I manage many entry-level positions that are mostly staffed by twentysomethings. Many of them are so opinionated, entitled and touchy that it is hard to work with them. How can you motivate and manage people who are so certain that their point of...
  • The power of not knowing

    Q. I've been in my job for 20 years. When I started in my career, I thought I knew just about everything. Now most days I wrestle with how much I don't know. How do you deal with getting good enough at what you do to see how much more you don't know? A....
  • Grumpy feelings can lead you to effectiveness

    Q. I just turned 50, and I feel like I'm turning into a grumpy old woman at work. Everything and everyone is irritating to me! The weird thing is even small things bug me more. Do you think this is just menopause or is something else going on? A. Hormone...
  • Career advice from the 'universe'

    Q. I have been feeling like I need to change my career trajectory but putting it off. Then I had about 10 events all occur that seem like the universe is trying to give me a message. For example, my cell broke before an important meeting, my car battery...
  • Politeness in workplace doesn't cost, it pays

    Q. I'm told I'm gruff and perceived as difficult at work. The truth is I focus on getting the job done. I watched a news show yesterday about how people at work sabotage you when they don't like you. In the show, the baristas at coffee shops even gave...
  • Courtesy is an advantage, but one few display

    Q. Whatever happened to common courtesy? I'm a marketing consultant, and I notice increasing number of people who don't return phone calls, who expect my time for free, and who don't even show up for scheduled meetings! How do I handle such common...
  • Nobody wins in the fight to be right

    Q. I am daily astonished at the stupid things my coworkers, managers and customers tend to do. I try to be diplomatic when I point out to them what they are doing wrong. I also let them know that I am only trying to help them. People just get madder at...
  • Want a blissful job? Start small

    Q. I know what my dream job would be and I want to go directly after my ideal career. The problem is I have no idea how to get to my goal. I alternate between thinking I'm stupid, thinking I lack courage, and believing other people are just luckier. How...