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Daneen Skube

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Top Daneen Skube Articles

Displaying items 1-11
  • Don't let holiday blues get you down

    Q. What is the best way to handle the stressed-out coworkers and customers I am handling over the holiday season. People seem irritable, irrational and touchy -- not exactly the happiest time of the year. Are there strategies for coping with a workplace...
  • To solve problems at work, focus on desired outcome

    Q. The longer I am in my career, the more I see doing well in my job boils down to superb problem solving. The trouble is that I can clearly see what is not working but really struggle to come up with a new approach. Do you have any tips to improve...
  • Is courtesy no longer common?

    Q. What happened to common courtesy? I'm a marketing consultant and I notice increasing number of people who don't return phone calls, expect my time for free, and don't even show up for scheduled meetings! How do I handle such common rudeness? A....
  • Customer not always right, but he's never wrong

    Q. I've tried to explain to an important customer that he misunderstood our policies when he hired my company. The customer can't admit he was wrong and is now talking to my boss, and I'm in trouble. How did this end up my fault? A. Implying, hinting...
  • A-plus performance depends on accountability

    Q. The largest problem I have at work is with other people. Every time something goes wrong at my job, I'm staring at someone who did something stupid, incompetent or thoughtless. How do you approach problems that are someone else's fault? A. The only...
  • Perspective and self-awareness will improve attitude at work

    Q. There are some specific recurrent problems in my job that I am obsessing about. I end up feeling frustrated, stuck and powerless to come up with solutions. Are there just some situations you can't improve, or am I looking at the problem without the...
  • Playing blame game is giving up your own power to change

    Q. I'm in the middle of my career and so tired of running into roadblocks to get promoted, get better paid and have projects that are more interesting. I have found the problem is usually my boss, my coworkers and the customers I tend to work with. How...
  • Being 'present' is key to career success

    Q. I always hear about the power of being in the present and can see the now might have spiritual benefit. I fail, however, to see how being present can help me make more money or advance in my company. Plus, when I attempt to be more present, I tend to...
  • Want a new career? Explore new hobbies

    Q. I'm in my 40s and wondering if I picked the wrong career track. I don't know what else I might want to do, but I feel bored and irritated more often than I ever did when I was young and idealistic. What should I do? A. When I advise clients in a...
  • Manage hearts to manage heads

    Q. I manage many entry-level positions that are mostly staffed by twentysomethings. Many of them are so opinionated, entitled and touchy that it is hard to work with them. How can you motivate and manage people who are so certain that their point of...
  • The power of not knowing

    Q. I've been in my job for 20 years. When I started in my career, I thought I knew just about everything. Now most days I wrestle with how much I don't know. How do you deal with getting good enough at what you do to see how much more you don't know? A....