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Daneen Skube

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  • Reflections for a new year of success in work and life

    As we face a new year full of resolutions, persisting problems and new challenges, here are a few ideas to unwrap that might help you at work.
  • Don't let holiday blues get you down

    Q. What is the best way to handle the stressed-out coworkers and customers I am handling over the holiday season. People seem irritable, irrational and touchy -- not exactly the happiest time of the year. Are there strategies for coping with a workplace...

    To solve problems at work, focus on desired outcome

    Q. The longer I am in my career, the more I see doing well in my job boils down to superb problem solving. The trouble is that I can clearly see what is not working but really struggle to come up with a new approach. Do you have any tips to improve...

    Is courtesy no longer common?

    Q. What happened to common courtesy? I'm a marketing consultant and I notice increasing number of people who don't return phone calls, expect my time for free, and don't even show up for scheduled meetings! How do I handle such common rudeness? A....

    Customer not always right, but he's never wrong

    Q. I've tried to explain to an important customer that he misunderstood our policies when he hired my company. The customer can't admit he was wrong and is now talking to my boss, and I'm in trouble. How did this end up my fault? A. Implying, hinting...