Daneen Skube

How to manage the office internet troll

Q. I have a co-worker that goes on social media and posts very negative comments about people at our company. He doesn't list names, but it is clear to everyone which people he is criticizing. How should a company handle these kinds of negative posts from a current employee?

A. The best person to handle social media issues is someone diplomatic, interpersonally skilled, and calm from your Human Resources Department. This person needs to let the offending employee know that he or she needs help from this employee. The conversation needs to focus on fixing a problem rather than accusing the employee of being the problem.

When a co-worker takes an action that is thoughtless,...