Miami-based Carnival Cruise Lines announced Thursday a new vacation guarantee for cruisers traveling aboard its ships, which it called “groundbreaking.”
The “Great Vacation Guarantee” offers passengers booked on a Carnival cruise a hassle-free money-back guarantee when booking their cruise, the cruise line said.
The new program will allow guests to end their voyage early and receive a 110 percent refund plus complimentary transportation home, along with a $100 shipboard credit for a future cruise, should they be dissatisfied with their cruise for any reason, Carnival said.
In a statement Carnival President and CEO Gerry Cahill said the vacation guarantee is “designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more.”
To exercise the new guarantee, guests will need to notify the ship’s guest services desk within the first 24 hours of the voyage to receive the 110 percent refund of their cruise fare and other applicable inclusions, Carnival said. The cruise line will handle all the necessary travel arrangements to make it a truly hassle-free experience.
The “Great Vacation Guarantee” is valid on all Carnival three- to eight-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015.
“We are proud to carry nearly 4.5 million satisfied guests each year and are very confident in the quality of the vacation experience we provide on board the 24 ships of Carnival Cruise Lines,” said Cahill.
For more information, visit carnival.com/vacationguarantee.Copyright © 2015, CT Now