UGI Gas potential service interruptions

UGI Utilities, Inc., crews are fully staffed to respond to any interruptions of service to Gas Division customers as a result of Hurricane Sandy.


Thus far, Hurricane Sandy has caused minimal impact to UGI’s natural gas system but crews are continuing to monitor low-lying areas and levels of creeks, streams and rivers for potential flooding. Crews also are checking UGI facilities for gas lines exposed by rushing waters, fallen trees or other storm-related damages.

Customers whose natural gas service has been affected by severe flooding conditions are asked to contact UGI Utilities’ emergency number at 1-800-276-2722. If you smell gas, which has an odorant added to aid in detection similar to that of rotten eggs, leave the building immediately and call UGI at 1-800-276-2722 from a neighbor’s phone or your mobile phone.

If you smell gas, which has an odorant added to aid in detection similar to that of rotten eggs, leave the building immediately and call UGI’s emergency number at 1-800-276-2722 from a neighbor’s phone or your mobile phone.

Should your home or business be affected by floodwater, under no circumstances should you attempt to turn your gas supply on or off yourself. Submerged gas meters or regulators must be turned off and inspected by qualified utility personnel before service can be restored.

Gas service can only be restored after floodwaters have completely receded, all standing water has been pumped out and all mud and debris have been removed.  UGI personnel will restore each individual gas service and relight pilots to functioning equipment when it is safe to do so. Customers need to be aware that restoration of natural gas service often requires electrical service to the property to be restored.
UGI reminds its customers that contemporary natural gas appliances require electric power for operation of the electronic ignition and for fans and blowers that may be associated with the equipment. If you are experiencing an electric outage, your gas appliance may not operate.

If your natural gas water heater, house heater or other gas appliance has been submerged, most manufacturers recommend you have the appliance inspected and possibly replaced. UGI recommends that customers call a qualified plumbing and heating contractor for service.  A list of qualified plumbers is available on the UGI website www.ugi.com/contractor.

UGI will need access to customers’ homes in order to restore service and relight equipment.
Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Gas Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI’s Gas Division has headquarters in Reading, Pennsylvania and serves approximately 340,000 customers in 15 southeastern Pennsylvania counties, including customers in and around Allentown, Bethlehem, Easton, Hazleton, Harrisburg, Lancaster and Reading. 

Additional information about UGI’s Gas Division is available at www.ugi.com.